Refund Policy

Effective Date: June 01, 2025

At Premiercruise, your satisfaction and confidence in booking with us is our top priority. We understand that travel plans can change, and we aim to make our refund process as simple and transparent as possible.

1. Eligibility for Refund

You are eligible for a refund under the following condition:

• If you cancel your booking at least 15 days before the scheduled start date of your trip, you will receive a 95% refund of the total amount paid.

2. Non-Refundable Cases

Unfortunately, we cannot offer refunds in the following situations:

• Cancellations made within 15 days of the trip start date
• No-shows or failure to attend the trip
• Last-minute changes or rescheduling requests that violate our notice period

3. Refund Process

To request a refund, please contact our support team at least 15 days prior to your departure date. You will need to provide:

• Your full name and booking reference number
• Reason for cancellation
• Your preferred refund method

Refunds will be processed to your original payment method within 5–10 business days after approval.

4. Contact for Refunds

If you have any questions or need help with a refund request, please contact us:

Email: contact@premiercruise.online

Phone: +12345677655

Address: